CREATING
AN INNOVATION CULTURE
Important lessons learned include:
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Linking
innovation directly to the business strategy. |
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Appointing
a senior manager to have single point overall responsibility
for the processes and outputs, and to give weight to projects. |
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Creating
an effective internal market for new ideas - so that they
are recognised and appreciated. |
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Encouraging
creativity - eg by
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Regularly
allocating time at meetings to harvest and sift new
ideas as well as just working on old ones. |
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Involving
suppliers and customers in the creativity process. |
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Taking
staff away from the day to day to experience a different
environment in which to explore and test boundaries. |
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Valuing
and appreciating ideas just as ideas, and long before
they are evaluated. |
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Enjoying
panning for gold, where success is a potentially ore
bearing nugget - not a finely crafted piece of gold
jewellery. |
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Appreciating
innovators and not criticising them because they think and
behave differently |
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Appointing
'change champions' to:
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Oversee
the process of taking an idea to implementation. |
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Overcome
organisational barriers - the 'system' and the 'function
silos'. |
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Succeed
by force of personality and usurped authority. |
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Enjoy
the risk and the uncertainty. |
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Working
in cross functional, cross divisional, cross cultural teams
- and genuinely valuing the different inputs and perspectives. |
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Training
staff in the appropriate skills and processes. |
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Giving
publicity and recognition to successes and those involved. |
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Developing
processes which exercise control without unnecessary constraint. |

DEVELOPING
AND EVALUATING CONCEPTS
Some ideas will be relatively straight forward and it will be
easy to decide their value and to implement them. Most significant
innovations however will need to be developed into workable
concepts before they are implemented. This can be a costly process
and needs to be carefully managed.
The
key problem is to select those projects which justify further
and ongoing support. This is difficult because so much is unknown
and normal financial measures are probably unusable.
At
its simplest the task is to determine for each project:
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Is
it needed? |
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Is
it practical? |
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Is
it commercial? |
Successful
companies employ variations on the following stages to help
answer these apparently simple questions.
STRATEGIC
DIRECTION
Successful innovation is linked to a clear strategy, because
this gives direction and purpose. It is important to select
projects that will contribute to overall company objectives.
'If
you don't know where you are going every road is a good one'

CLASSIFICATION
When there are a large number of possible projects it can be
useful to group them into meaningful classifications, linked
to the business strategy.
Categories might include:
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Expansion
of existing products - eg into new markets. |
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Improvements
to existing products |
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to
create a new market or extend the product life cycle. |
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New
product - to complete an existing product range or take
advantage of a technical development to create a new market. |
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New
service - to improve the value added offering to the customer.
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It
is also useful to categorise innovations in terms of their internal
impact - eg
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Increased
turnover. |
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Impact
on profitability. |
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Utilisation
of existing production capacity. |
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Reduction
in costs. |

STRATEGIC
EVALUATION
In this stage projects are ranked against the strategic objectives
and other selection criteria deemed significant. This is normally
best done by a cross functional team, involving people from
eg marketing, sales, technical, finance, etc.
The
simplest process is as follows:
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Select
the appropriate decision-making criteria. |
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Assign
numerical values to each project against each criterion
- say a score out of 5 or 10. |
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Weight
each of the criteria in terms of importance to the company. |
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Multiply
the project score by the weighting for each criterion. |
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Total
the scores for each project. |
This process will not give an objective answer because each
of the constituent elements are in themselves subjective, but
it will add some structure to the decision about the level of
strategic importance of each project.
...READ
ON
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CONCEPT
TESTING
For some major projects it may be sensible at this stage to
test the concept in the market.
The
ideas have so far been generated internally and although cross
functional teams have ideally been involved as a cross check
it can still be possible for an inappropriate head of steam
to be developed. It is important to focus on the business need
and not be carried away by the projects inherent 'goodness'
or excitement.
Using
external agencies and direct market research can help to confirm
support or give early warning of unforeseen risks.

RISK
ASSESSMENT
The project evaluation process will help to determine the potential
value of the project to the company in strategic terms, but
it is also important to understand the level of risk involved.
This might be determined in terms of:
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The
level of funding required. |
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The
length of time to implementation. |
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The
fundamental likelihood of success. |
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The
level of financial and human resources needed. |
It
is difficult to obtain an accurate assessment of risk in any
quantifiable way at this stage but a simple ranking of projects
in terms of their risk will be informative and useful.
Projects
can then be positioned on the following Risk/Potential Matrix

It
is important to recognise that this whole process is subjective
and surrounded in uncertainty. The objective is to use critical
judgement as best you can.
Successful
innovation programmes are likely to have a mixed portfolio of
projects.
The
process must be seen as iterative, with decisions being revisited
as the project progresses and more information becomes available.
This
process is also important for project reviews.
Costs
rise quickly and it is tempting to continue with a project because
significant amounts of time and money have already been invested.
It is essential that as more information becomes available it
is fed into the above processes on an iterative basis so that
ongoing decisions are based on technical feasibility and market
potential - ie on a FUTURE risk/potential analysis.

PROJECT
IMPLEMENTATION
Innovation projects are characterised by UNCERTAINTY
and COMPLEXITY.
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Uncertainty
is best countered by the continuous use of cross functional
teams to provide checks and counter checks from different
business perspectives. |
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Complexity
demands the use of appropriate planning and control processes. |

PLANNING
AND CONTROL PROCESSES
Key points to remember are:
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Planning
processes should be kept as simple as possible and should
reflect the complexity of the project. Gantt charts are
almost always useful. |
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Complex
or lengthy projects should always produce a simple project
overview plan for use both by the project team and the reviewing
managers - to serve the same purpose as an executive summary. |
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All
projects plans should clearly identify the critical stages
or milestone points as the project unfolds. |
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Project
teams should be provided with a clear project brief - including
the following, where possible and appropriate, for the size
of the project:
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Clear
specification of the task. |
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Relevant
background details about why the project is important. |
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Research
so far completed and any information which is available. |
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The
outputs required - how complete the task should be. |
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Standards
and quality procedures to be adhered to. |
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Constraints
imposed - time, money, environmental standards, authority
levels and review procedures. |
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Review
points should be agreed and adhered to. They should cover:
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Progress
to date. |
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Costs
v budget. |
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Timescales. |
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Agreed
actions to correct any slippage. |

SUMMARY
Innovating new ideas for growth doesn't just happen. There is
little point in talking about it as an organisation if there
is no agreed approach to making it a reality. However, like
most things that require rigour and resourcing, there must be
sufficient corporate 'pain', or the need for substantial gain,
for the topic to be taken seriously. Even then there has to
be an acceptance that 'in the doing the way will appear' - and
the future direction of the organisation may be very different
from its past!
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