Client/Customer Surveys

Understanding and delivering to clients' expectations is a must for every organisation. Our client surveys enable the supplier and the client to identify and jointly agree areas for performance improvement. These surveys cover nine key issues relating to a supplier's performance. These are:

	Product quality
	Service response
	Price Value for money
	People Attitude and performance
	Communications Frequency and quality
	Approach Empathy and understanding
	Added Value Creating and delivering added value
	Purpose Understanding of customer's purpose and goals
	Plans Understanding of customer's plans

Known as 'Partnership in Performance', the surveys can be initiated by either the supplier or the client. The results of the surveys are then used for a 'Partnership in Performance' meeting.

To discuss your needs in more detail contact us:
Email hq@rhemagroup.com
Tel +44 (0) 1634 290805 Fax +44 (0) 1634 290806