MANAGING BUSINESS RESOURCES

Managing information age companies requires both hard and soft skills. Continuous improvement must be the focus. Measurement of customer service, employee development and process improvement are key. Whether the approach used is TQM or a Balanced Scorecard, managers must be able to manage the full range of business resources. This requires the skills of business planning, resource allocation and negotiation. Managing business resources is both a science and an art. Both results and contributors need to be managed in equal measure.