MANAGING CHANGE

Managing change is rarely done well. It needs thought, planning, communication and consultation. At its worst it lacks all four. The key is ownership from those who will be implementing the change. This ownership only happens when managers understand how to share, consult, adapt and sell the benefits of change. This requires insights into communication, conflict management, building coalitions for change and a strong personal leadership style. Managing change is a continuum; it never stops. Managers need both the analytical skills and emotional intelligence in equal measure if they are to succeed.