Skills and personal development training and consultancy

TOTAL QUALITY MANAGEMENT

All TQM models need to be sold into an organisation to be fully effective. Senior management understanding is vital. TQM processes need to be adopted by managers and employees at all levels. TQM requires a sponsor manager, who acts as consultant to the line. This sponsor is responsible for training both managers and their teams in TQM processes. As an internal quality specialist the quality manager often looks to an external specialist, to partner them in the training process. This partner then becomes an active member of the change management process. Without such a partner many organisations fail to build and maintain the momentum required for success.

Our training programmes cover:

	Leading TQM teams
	TQM tools and techniques
	Managing TQM projects
	Problem solving techniques
	Innovation and creativity skills

Our consultancy services include:

	Selling TQM internally
	Designing TQM programmes
	Managing and measuring the effectiveness of TQM training
	Train the Trainer workshops
	Culture change

To discuss your needs in more detail contact us:
Email hq@rhemagroup.com
Tel +44 (0) 1634 299909 Fax +44 (0) 1634 290806