TELEPHONE SELLING

Good telephone selling is consultative selling over the telephone. It is not customer stalking! Whether a detailed or outline script is used, telephone selling must be customer focussed. Good product and technical knowledge are essential to handle questions and objections. Assertiveness must be balanced with relationship building skills. It is vital for telephone sales people to use both the processes and skills of customer centred selling.

Our training programmes cover:

	Customer research and call planning
	The process for consultative selling over the telephone
	The skills of questioning, listening and relationship building
	The use of the voice
	Assertiveness and gaining commitments

Our consultancy services include:

	Telephone selling script design
	Call preparation plans

To discuss your needs in more detail contact us:
Email hq@rhemagroup.com
Tel +44 (0) 1634 290805 Fax +44 (0) 1634 290806