Assessing Development Needs - One of the tasks for a manager is to help staff to maintain high standards of work and improve performance where necessary. Find out how to identify staff learning needs correctly and put practical solutions in place.
Behavioural Styles - This session will focus on the behavioural style of an individual. Delegates will be asked to identify and analyse the potential benefits and drawbacks of their personal behaviour.
Bringing Coaching to Life - Coaching aims to encourage each individual to solve their own problems and achieve agreed goals. This session shows you how to get them to empower themselves to do just that.
Business Communication Methods - 80% of most things that go wrong in Business are the result of poor communication! Ever wondered why your e mails don’t get the answer you expected? Unclear as to why your calls go unanswered? Come along – all will become clear.
Creative Conflict Resolution - A session that helps delegates better understand their perception of conflict and why it’s not always such a bad thing! It all depends on how it is managed.
Creative Thinking - Innovation and creativity in organisations can be the key to adding value for your customers and differentiating from your competitors. This session explores ways of developing innovative ideas and enabling people to think more creatively.
Dealing with underperformers - Examines four different scenarios of underperformance to clarify what underperformance means. Learn the seven steps to achieving improvement and what to do if the underperformer fails to improve.
Decision Making - Making the right decision when you are faced with a range of alternative options can be the key to success or failure in organisations. This session demonstrates a process that will help delegates make those critical decisions.
There will be the opportunity to develop decision-making criteria on a specific business topic.
Developing Natural Authority - Are leaders born or made? What really are the qualities of a great leader and can they be developed? They can indeed be developed and this session provides a first step towards that.
Giving and Receiving Feedback - Providing regular feedback to individuals on their performance is one of the most important parts of a manager’s job. The session will discuss the differences between positive and developmental feedback and the various ways in which this can happen for the staff to remain motivated.
How Adults Learn - An interactive session designed to reveal the learning preferences of each delegate. Learning styles, methods and strategies which are the most effective for each person will be identified.
Handling Difficult Conversations - Are people really difficult or is it just their behaviour at the time? This session explores how and why we often perceive others as being “difficult” when it may genuinely not be the case.
Leadership Skills - Find out how to do the right things through a review of the key leadership styles - Autocratic vs. Democratic, Situational and Action Centred. Learn what effective Leaders do and how they do it as well as the mistakes to avoid. Get your people to do the things that need to be done… and like it!
Mapping Workshop - Mapping is a simple yet very powerful tool that will help you plan for meetings and negotiations. Delegates will have opportunity to produce maps in preparation for real meetings or negotiations they will be attending.
Minute Taking - What happens at meetings, what should happen next and who is responsible for making the agreed actions happen? Learn about the different types of minutes (from full narrative to bullet points of agreed actions).
Motivating Others - Find out what motivation really is - what motivates you, as a manager, and the different possible motivators for your staff. The session will also consider some of the theories of motivation, and translate these into practical application in the workplace.
Multi-tasking – or is it? - This session seeks to actually eliminate the need to multi-task through genuinely more efficient ways of working, involving such skills as dealing with prioritisation and tightly managing others’ expectations.
Negotiating Timeframes - This session focuses on applying the principles of collaborative negotiation to establishing clear time frames with others. Included are elements such as managing expectations and dealing assertively with “unreasonable” requests and time frames.
Pain Free Delegation - What stops us delegating? The session is based around a very simple yet practical step by step process which can be followed for virtually any task that may need to be delegated.
Problem Solving - It is essential in today's business world to resolve problems quickly and effectively. This session looks at the key principles of problem-solving and explores different approaches to resolving problems.
Questioning and Listening Skills - To be able to listen well and ask a variety of questions to gain necessary information are skills which are invaluable across all job roles in business. This session will explore the skills and benefits of active listening with practical activities to reinforce the learning.
Setting SMART objectives - The stages of each element of the SMART process will be explored and understood thus enabling the delegates to apply SMART in a range of business and personal situations. The focus of the session will be the achievement of specific outcomes using the SMART methodology.
Situational Leadership - Situational Leadership ® is a model for developing people. Situational Leadership ® is a language, as well as a strategy, for providing the right amount of direction and support to the people you lead.
Team Briefings - This session will cover a process for deciding on the priority, structure and timing of items to be included in a team briefing. It will also equip delegates with techniques for involving staff members in briefings which are quick and fun.
Team Development - Teams are rarely constructed from the perspective of the right balance of individual preferences and motivations which drive individuals. The motivators which drive different team members to behave and select roles in the team will be understood.
Working in Teams - A practical, hands-on session exploring the benefits of team working. Synergy, what successful teams do, how they measure success, welcoming diversity within the team structure, roles that people play. There is a practical, competitive exercise throughout the session – with prizes for the winners!
Written Communication - This session is designed to help participants write effectively and persuasively. It introduces the skills, techniques and habits that will enable them to structure written communication and use appropriate language in any document.
Writing Job Descriptions - Learn what a good job description includes and how to provide an essential foundation for effective recruitment and performance management. Know how to cut through the jargon to write clear and meaningful descriptions.
