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09 Nov 08

EFFECTIVE LISTENING

Accurately listening is a skill which requires conscious effort to employ. The following checklist might help you to be a better listener.

L = Look at the person speaking, have good eye contact.

I = Inquire with questions to show interest.

S = Summarise your understanding of what the person is saying.

T = Take notes, preferably pattern notes in order to be creative at the same time.

E = Encourage with nods, smiles and use of silence.

N = Neutralise your feelings, keep an open mind – the delivery may be poor but the content valid.

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