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Welcome to the Weekly Tips Archive. When you click on the links in the Archive Tips panel on the right hand side, the appropriate tip will appear below.
You can email this tip to a friend or why not suggest a topic to us?
Archived Tips
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09 Nov 08
Accurately listening is a skill which requires conscious effort to employ. The following checklist might help you to be a better listener.
L = Look at the person speaking, have good eye contact.
I = Inquire with questions to show interest.
S = Summarise your understanding of what the person is saying.
T = Take notes, preferably pattern notes in order to be creative at the same time.
E = Encourage with nods, smiles and use of silence.
N = Neutralise your feelings, keep an open mind – the delivery may be poor but the content valid.
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